FAQs

Frequently Asked Questions (FAQs)

We're glad you're reaching out!
Have a question about your order? Please check out our FAQ section (below) first, where we’ve covered the most common questions. If you still can’t find what you’re looking for, feel free to Contact Us.

1. Where’s my package?

After you place your order, it usually takes 1–2 business days to process, and then 5–7 business days for delivery if your order was placed before 5:00 PM. If your package hasn’t arrived after this time, please contact our customer support team.

2. How do I find my tracking code?

Once your order is shipped, we’ll send you an email with a tracking code. Be sure to check your spam folder in case it ends up there. Please note that it may take some time for the tracking link to become active.

3. How do I track my order?

You can track your order anytime using the tracking number sent to your email. Visit our Tracking Page and enter your tracking number for real-time updates.

4. What if I’m not happy with my order?

If you're not satisfied with your purchase, head over to our Return & Refund Policy page for detailed instructions on how to send it back.

5. Do your prices include taxes and duties?

Yes. All prices listed on our website include UK VAT. You will not be required to pay any additional charges.

Our Promise

At GidiiesHome, every piece is backed by our commitment to quality, ethical sourcing, and excellent customer care. Your home should feel beautiful, personal, and welcoming—and we’re here to help you achieve that.

Company name: City Lighting LTD

Company number: 09663103

Address:

4 Cradock St

Swansea

SA1 3EN

United Kingdom

Customer service hours:

Monday to Friday: 8:00 AM to 6:00 PM

Saturday and Sunday: 10:00 AM to 4:00 PM

We will respond to your request within 24 hours.